Shipping Policy

Discrete Packaging and Shipping

Here at LitRhino, we understand our customer’s concerns about privacy and discretion.  Everything we ship will be through plain cardboard boxes, nothing to mark glass pipes or smokeware.  Our shipping labels do not say LitRhino, and we do everything we can to ensure our packages are discrete.

As such, our packages are shipped to you in standard shipping boxes (Either a plain brown box or a USPS priority mail box). Nowhere on the outside of your package will you see the words “LitRhino”.

LitRhino reserves the right to add a signature requirement to any order at our discretion for security reasons. This is to prevent fraud and underage orders. We are very serious about preventing illicit orders.

We can not guarantee arrival dates or times. While we try our best to prevent any delays, orders may be held up due to unforeseen circumstances.

Free Domestic Shipping

We offer free shipping for all US & Canada orders, and low cost international shipping.

We ship everywhere in the United States, as well as a handful of international countries! We ship to Australia, Canada, Columbia, Costa Rica, Denmark, Egypt, France, Germany, Ireland, Italy, The Netherlands, Singapore, Thailand, and the United Kingdom.

Shipping Times and Shipping Speed

Please note that the shipping time does not include the processing time for packaging up and creating orders. Once your order is placed, our shipping team works hard to get that order packaged up well and sent out to you. Order processing may take up to 4 business days and delivery time to the US and Canada will take 1-10 business days. International delivery time will take 1-3 business. Orders are not packaged on U.S and Canadian Holidays and other instances in which the postal services are closed. Shipping times do not guarantee package arrival date.

Items Broken in Shipping

ALL packages that are broken in shipping will be replaced with the same piece or an equivalent piece that has been agreed upon between LitRhino and the customer. Broken packages must be photographed and documented before a return package will be sent out. LitRhino must be informed of the break within two days of the customer receiving the package.

Please note: For all packages damaged or broken in shipping, we will remedy this issue as soon as we possibly can. Please remain calm and polite throughout the broken items replacement process, being angry about the situation will not speed up the process.

Still have questions? Check out our FAQ page for more! All of our most frequently asked questions are answered in there.

Need to report a broken item?

SEE OUR RETURNS POLICY

Do you accept returns?

IMPORTANT: WE CAN ONLY ACCEPT ITEMS THAT ARE COMPLETELY UNUSED. IF AN ITEM HAS BEEN USED, WE WILL NOT ACCEPT A RETURN. NO EXCEPTIONS.

If for some reason you have received your product, and no longer want to keep it, please make sure to send an email to [email protected] before sending out your return so that our team can be prepared to process your return.

Make sure to include with your return:

Your order number (this is crucial)

The item (unused)

If we do not receive an order number or invoice with the package, we are unable to determine who the product is from, and will be unable to issue you store credit.

For orders that the customer chooses to return, we are only able to offer store credit for the returned piece.  Customers must pay shipping and handling.

Need to return an item?

SEE OUR RETURNS POLICY