Frequently Asked Questions

Please read our FAQ, most likely your question will be answered below. Thank you so much 🙂

If not please use the contact form at the bottom of this page.

Payment Issues

Are credit cards accepted?

We accept Visa & Mastercard.

How come my credit card card is not being accepted?

Most non-accepted credit card payments are due to prepaid/gift credit cards.
You can try to pay with a prepaid credit card, however if the payment fails we have no way around it.
Please use an actual credit card for less hassle.

Which currencies are accepted?

We can only accept US dollars currently. For Canadian customers please visit LitRhino.ca for products in CAD dollars.

Is the billing discrete?

Yes, the billing is discrete with no mention of the website name.

Which currency is LitRhino.com?

All products on LitRhino.com are in USD Dollars. For Canadian customers please visit LitRhino.ca for products in CAD dollars.

Shipping

How discreet is your packaging?

All packages are shipped in non-branded boxes and bubble mailers.

No mention of LitRhino is on the package.

How long do orders take to be processed and shipped out?

All orders may take up to 4 business days to be processed.

How long do packages take to be delivered once processed?

Canadian orders take 1-10 business days.
American orders take 3-10 business days.
International orders take 1-3 business weeks.

Do you ship to my country?

We ship everywhere.
While checking out if it states we do not ship to your country please contact us and we will resolve the issue.

How much is shipping?

Free U.S. & Canada Shipping

Are there any import fees?

American and Canadians do not have any import fees.
International customers other than the United States and/or Canada will likely have import fees.

Where is my tracking number?

Tracking numbers will be emailed within 4 business days.

Why isn’t my tracking number being updated?

Please note new shipments may take 1-4 business days to update.
International orders may take up to 1 week to update.

Why is my package being delayed?

Delays are usually caused by holidays, weekends, and/or severe weather conditions.
Please take these inconsideration when ordering.

What is a “business day”?

Monday to Friday are normal business days in North America.
Weekends and Holidays are not business days.
Therefore if its New Years, Christmas or Thanksgiving there will most likely be a delay.

Why is my tracking number stating it is already delivered?

Most likely the courier is recycling tracking numbers, therefore the previous delivery has not been cleared.
Please use www.stamps.com/shipstatus to check your package if this error occurs.

Are there faster delivery options?

At the moment standard shipping is the only option, we are working on a faster solution.

Returns

How do I use my warranty and/or process a replacement/return

Please use the contact form at the bottom of this page.
Make sure when leaving your message regarding your warranty that you also leave your order# (3 digit number) and/or the name the product was shipped to.

My product broke on arrival and/or within 30 days, what do I do?

Please use the contact form at the bottom of this page.
Make sure when leaving your message regarding your dead on arrival product that you also leave your order# and/or the name the product was shipped to.

My product broke after 30 days, what do I do?

Please use the contact form at the bottom of this page.
Make sure when leaving your message regarding your dead on arrival product that you also leave your order# (4 digit number) and/or the name the product was shipped to.

Can I return my product?

We do not accept returns on used products. All products must be unopened and their shrink wrap must be intact.

Company info

Company Info:
Phone: +1 877-854-2871 (Available from 10:00am to 1:00pm EST)
Email: [email protected]
Web: www.LitRhino.com

Please Note

All products sold on LitRhino.com are for Tobacco use only. We only sell tobacco pipes and water pipes for tobacco use. Thank you for understanding. 🙂

Contact Us

If you have any question that have not been above, please do contact us.

We will get back to you within 24 hours.

Thank you for checking out LitRhino.com 🙂